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Business Planning Pt. 4: Writing your Business Plan Designing the Customer Experience

January 28 @ 6:00 pm - 8:30 pm

Customers are the heart of your business. Learn how to use the customer journey map, the customer experience map and service blueprints to greatly improve and enhance your customers’ experiences with your business. Great customer experiences lead to more repeat business and, very importantly, referrals.

  • Start • End Date: 01/28/2020 • 01/28/2020
  • Day: Tuesday
  • Time: 6:00 PM – 8:30 PM
  • Cost: Free
  • Instructor: Carl Baumann
  • Location Code: PMC (Pittsboro Main Campus)
  • Building Location: PMC Building 41, Room 224

Register

Details

Date:
January 28
Time:
6:00 pm - 8:30 pm
Website:
https://www.ncsbc.net/reg.aspx?mode=event&event=110390079

Organizer

Chatham Small Business Center
Phone:
919-545-8013
Website:
www.chathamsbc.com

Venue

Central Carolina Community College – Pittsboro Campus
764 West St.
Pittsboro, NC 27312 United States
Phone:
919-545-8000
Website:
www.cccc.edu